Returns, made clear for Shopify.
RMA Pro gives Shopify merchants a practical way to manage returns from customer request through review, labels, receipt, refunds, store credit, exchanges and final completion.
Built for Shopify workflows
Keep customers and staff working in familiar Shopify-led journeys.
Configurable return policies
Use rules, windows and exclusions to keep decisions consistent.
Customer self-service
Let customers start eligible returns from their authenticated account.
Auditable operations
Retain status history, decisions, notes, evidence and communication records.
Everything your team needs to manage returns properly.
RMA Pro is designed for merchants that need a structured returns process without moving customers away from Shopify.
Customer return portal
Customers can start eligible returns from their authenticated Shopify customer account.
- Order-specific return flows
- Item, quantity, reason and resolution selection
- Optional details and evidence uploads
Merchant RMA workspace
Review, approve, reject, correct and complete returns from an embedded merchant workspace.
- Requests list and detailed RMA records
- Internal notes and ordered status history
- Customer snapshots and notification logs
Rules and policy automation
Apply return windows, fulfilment controls, exclusions and ordered IF/THEN rules consistently.
- Product, variant, collection and tag exclusions
- Manual review or automatic approval
- Policy decisions preserved per RMA
Labels and tracking
Connect return label workflows through Shippo or ShipStation and track movement against the RMA.
- Per-RMA label selection and purchase
- Approval-time label generation option
- Tracking timeline and refresh controls
Refunds, store credit and exchanges
Support appropriate outcomes after receipt while keeping Shopify as the source of truth.
- Eligible original-payment refunds
- Native Shopify store-credit refunds
- Authenticated Shopify-native exchanges
Email and evidence management
Keep customers informed and retain supporting files with controlled merchant access.
- Status-change and direct RMA emails
- Merchant-owned Reply-To support
- Up to five JPG, PNG, WebP or PDF evidence files
From request to resolution, with the record kept intact.
Customers get a clear way to request a return and your team gets a structured process for review, tracking and completion.
Customer requests a return
The customer selects eligible items, quantities, reasons, preferred resolutions and supporting evidence where required.
Your team reviews and manages it
Staff review policy decisions, add internal notes, approve or reject the request, and create labels where needed.
Resolve, track and retain the full record
Track the return, record receipt, process the appropriate outcome, and keep the audit trail.
Clear visibility across returns, trends and setup health.
Use the dashboard to understand active return volume, recent requests, status distribution, top returned products, requested resolutions and setup checks.
- Return-status counts and 30-day trend
- Recent RMAs and top returned products
- Requested resolution breakdown
- Operational return data visibility/export tools
Connect the tools that support your returns process.
RMA Pro is built around Shopify workflows and connects to label and communication services used in return operations.
Shopify
Customer accounts, merchant workflows and Shopify-owned financial outcomes.
Shippo
Quotes, purchase, download, email and tracking where available.
ShipStation
Carrier, service and package workflows through configured accounts.
Microsoft Graph email
Merchant-owned email communication and Reply-To support.
Plans that scale with your return volume.
Each new plan starts with a 14-day trial. Usage is measured in 30-day cycles, with configurable usage protection and overage caps available.
For stores starting to formalise returns
25 returns included
$0.50 per additional return
For growing brands with regular return volume
100 returns included
$0.35 per additional return
For established stores with higher return volume
300 returns included
$0.25 per additional return
For high-volume return operations
1,000 returns included
$0.15 per additional return
Practical answers before you start.
Can customers start a return themselves?
Yes. Authenticated customers can start eligible returns from their Shopify customer account, including order-specific return flows.
Can I set different return rules for products, reasons or regions?
Yes. Policies can use product, variant, collection and tag exclusions, reason and resolution rules, shipping-zone return-window overrides and ordered IF/THEN logic.
Can I require photos or supporting evidence?
Yes. Evidence can be optional or required for selected return reasons. Customers can upload up to five JPG, PNG, WebP or PDF files per RMA.
Does RMA Pro support return labels?
Yes. RMA Pro supports merchant-configured label workflows through Shippo and ShipStation, including per-RMA label controls and tracking.
Can I offer refunds, store credit or exchanges?
Yes, where eligible. RMA Pro supports original-payment refunds, Shopify store-credit refunds and Shopify-native exchanges for authenticated customer-account requests. Shopify remains the source of truth for the final financial outcome.
Can my team review returns before approving them?
Yes. You can use manual review or automatic approval for eligible requests, with rules determining when additional review is required.
Is there a trial?
Yes. Each new plan starts with a 14-day trial.
Is RMA Pro suitable for multiple Shopify stores?
Each shop has its own separated settings and return data. Plans and app configuration are managed per Shopify store.
Build a clearer, more controlled returns process.
Give customers a proper self-service return journey and give your team the policy controls, records and operational visibility to manage each request properly.