How to process a received RMA
Updated September 20, 2026
Use the received RMA action shortcut to move from a received return request to its available refund, store credit or related completion action without hunting through the RMA Record.
How to process a received RMA#
- Open the RMA Record in WooCommerce.
- Confirm that the Status is Received. If needed, select Received and choose Apply Status, or use the contextual Mark Received button while the request is approved.
- Once the page has refreshed with the received status, choose the green Go to Action button beneath the status controls.
- Review the Action section and complete the appropriate refund, store-credit or related return action.
When the green button appears#
The shortcut appears only after the RMA has actually been marked Received and an Action section is available for that return. It does not mark a request as received, issue money, grant store credit or change any RMA data.
If the button is not visible#
- Check that the RMA has been saved with the Received status.
- Check the return resolution. The shortcut is shown only where the record has a relevant Action section.
- For an exchange, use the normal received and completion workflow where applicable.
Accessibility and layout#
The contextual action buttons sit beneath Status and Apply Status, work with keyboard navigation, move focus to the Action heading, respect reduced-motion preferences and remain usable on narrower admin screens.