How to adjust or refund an individual RMA Pro wallet balance

Updated September 29, 2026

Use the wallet balance adjustment controls in RMA Pro to change an individual customer wallet, or request a refund of its remaining traceable credit to the original payment methods.

Wallet balance adjustment for an existing wallet#

1. In WordPress, open RMA Pro > Wallets.
2. Select View Wallet for the customer.
3. In the Wallet Overview card, select Adjust balance.
4. Choose whether to set an exact balance, increase it, decrease it, or clear it. Enter an amount for set, increase, or decrease. Add an optional internal note, then select Update wallet.

The updated balance and timestamp appear in the overview. The change is recorded in the Activity Ledger. Clearing a wallet also removes its unused wallet coupons and unlocks linked RMAs; used coupon records are retained for order history.

Refund the remaining wallet balance#

Select Refund Remaining Balance in the Wallet Overview card and confirm the action. RMA Pro allocates the current refundable balance to the original orders that issued the RMA credit, then asks WooCommerce to refund those amounts to the original payment methods.

• The balance must be traceable to eligible RMA credit. Open Refund Breakdown For Current Balance to review the original orders and amounts.
• Manually added or otherwise untraceable credit cannot be refunded automatically through this action. The wallet is not cleared when the balance cannot be allocated for refund.
• The payment gateway must support the requested refund. If WooCommerce reports an error, inspect the affected order refund records and order notes before trying again, especially when more than one original order is involved.

WooCommerce explains how automatic and manual order refunds work in its refund documentation. A manual WooCommerce refund records the refund in the store but may require you to return the money through your payment provider separately.