Features
Browse RMA Pro features guides, practical steps and support from Regal IT.
Articles
FeaturesHow to adjust or refund an individual RMA Pro wallet balanceUse the Wallet Overview card to adjust a customer balance or refund traceable RMA credit to the original payment methods.Read article
FeaturesProcess Refunds with RMA ProRMA Pro retains items, resolution, deductions and activity so refund decisions can be checked.Read article
FeaturesManage Exchanges with RMA ProExchange handling keeps the returned item, replacement choices and fulfilment actions associated with the RMA.Read article
FeaturesCollect Customer Evidence for RMA RequestsEvidence requirements can be configured globally or with rules so customers are asked at the correct stage.Read article
FeaturesReview and Manage RMA Pro RecordsEach record combines selected items, method, resolution, notes, evidence, labels and status history.Read article
FeaturesUse RMA Pro Tracking and Activity HistoryActivity offers an audit trail, while tracking helps staff follow parcels using provider-backed labels.Read article
FeaturesUse RMA Pro Return ForecastingForecasting is most valuable when requests use consistent reasons, resolutions and statuses.Read article
FeaturesUsing RMA Pro admin searchable selectorsFind and select products, categories and return zones in RMA Pro settings and Custom Rules using accessible searchable controls.Read article
ConfigurationFeaturesTroubleshootingEnter a Reason When Rejecting a Return in RMA ProRequire a clear rejection reason, add supporting evidence, and follow upload progress while RMA Pro prepares the customer email.Read article