Configure RMA Pro Default Return Rules

Updated September 20, 2026

RMA Pro default return rules helps you apply your standard eligibility policy before using custom exceptions.

RMA Pro default return rules#

Default rules are suitable for store-wide return windows, eligible order conditions, reasons and exclusions.

Before you begin#

• Review your returns policy.
• Use a suitable test order.
• Keep related RMA Pro settings available.

How to configure RMA Pro default return rules#

1. Open RMA Pro Rules and select Default Rules.
2. Set return window and eligible order conditions.
3. Configure reasons and standard exclusions.
4. Save and test an eligible and ineligible order.

Check your setup#

• Eligible customers can start requests.
• Ineligible customers receive a useful explanation.
• Policy is consistent.

Troubleshooting#

A valid order is refused#

Check order age, status, exclusions and any custom rule adding a restriction.

See WooCommerce order management guidance.