Regal Send failed email alerts

Updated September 20, 2026

Regal Send failed email alerts show administrators when one or more email attempts need attention. The alert is aggregated, so a broken mail configuration creates one practical notice instead of a separate notice for every failed message.

Using Regal Send failed email alerts#

When failures occur, administrators with Regal Send access see the unresolved failure count, the time of the latest failure and a safe short reason. Select Review failed logs to open the matching filtered Email Logs view.

Acknowledge an alert#

1. Review the failed Email Logs and correct the underlying mailer, sender or provider issue.
2. Return to the administrator notice.
3. Select Acknowledge when you have reviewed the current failures.

Acknowledging hides the current count. A later failed email opens the alert again.

Alert settings#

Open Regal Send → Settings and enable or disable Show failed-email alerts. Disabling alerts stops the administrator notice; it does not stop email logging or remove existing records.

Why Regal Send does not email the alert#

An email sent through the same failed transport is not a reliable alert channel. Regal Send therefore uses an administrator notice and does not send the failure alert by email.

What to check next#

• Confirm the selected mailer settings and sender address.
• Use Regal Send Test Email after correcting the issue.
• Review the safe diagnostic code and message in the failed log.
• For OAuth mailers, reconnect the account if the connection state shows Authentication problem.