Troubleshooting

Browse RMA Pro troubleshooting guides, practical steps and support from Regal IT.

Articles

TroubleshootingTroubleshoot an RMA Pro Return Request That Is Not EligibleEligibility can depend on ownership, order status and age, selected items, default rules, zones and custom rules.Read article TroubleshootingTroubleshoot RMA Pro Return RulesRMA Pro evaluates enabled rules in priority order, making accurate criteria and exception ordering essential.Read article TroubleshootingTroubleshoot RMA Pro Return EmailsRMA Pro triggers messages from return events while WordPress and your mail service deliver them.Read article TroubleshootingTroubleshoot RMA Pro Return Label ProblemsLabel creation depends on provider configuration, valid parcel and address information and an enabled return method.Read article TroubleshootingTroubleshoot RMA Pro Licence StatusThe System and Licence area remains available for diagnosis when normal admin sections are restricted.Read article ConfigurationFeaturesTroubleshootingEnter a Reason When Rejecting a Return in RMA ProRequire a clear rejection reason, add supporting evidence, and follow upload progress while RMA Pro prepares the customer email.Read article