Configure Regal Forms email notifications

Updated September 20, 2026

Regal Forms email notifications send submitted information through the standard WordPress mail system. Each form can have multiple independently named notifications with different recipients, messages and conditions.

Configure Regal Forms email notifications#

1. Open Regal Forms > Forms and edit the required form.
2. Select Email notifications in the builder header.
3. Select Add notification.
4. Give the notification a clear internal name and keep Enabled selected.
5. Complete Send To, From Name, From Email, Reply-To and Subject.
6. Write the message using the Visual editor, or select Text to edit the HTML.
7. Enable HTML email when the message contains formatting.
8. Save the form.

Set the Reply-To address#

Use {submitted_email} in Reply-To to reply to the first valid Email field submitted with the form. This is the recommended option and is selected by default for new notifications. You can instead choose a specific form Email field from the smart-tag list.

The {user_email} tag means the email address of the logged-in WordPress account. It is not the address entered into the form and may be empty for guest submissions. Existing Reply-To settings that used this ambiguous tag are automatically treated as the submitted email address.

Keep From Email on the site domain where possible. Reply-To controls where the mail application sends a response without weakening normal mail-domain authentication.

Use smart tags in notification messages#

Smart tags insert current values when the message is sent. Common tags include {admin_email}, {site_name}, {form_name}, {entry_id}, {submitted_email} and {all_fields}. Use {field:field_id} for a stable field-specific value.

Each notification control has an Insert smart tag list populated with the fields currently added to that form. The Reply-To picker labels the submitted email option as recommended and clearly distinguishes it from the logged-in WordPress user email.

Apply conditional delivery#

Enable conditional logic on a notification, choose whether all rules or any rule must match, then select the source field, operator and expected value. The server evaluates the rules before attempting delivery.

Test email delivery#

Submit the published form with an email address you can check, open the received notification, and select Reply. Confirm the draft is addressed to the submitted email rather than the site sender. Also test values that should and should not trigger conditional notifications.

Regal Forms uses wp_mail(); it does not include SMTP. Use a suitable SMTP or mail-provider plugin if the host cannot deliver WordPress mail reliably.

Troubleshoot Reply-To or missing notifications#

• Confirm Reply-To contains {submitted_email} or the smart tag for a specific Email field.
• Confirm the visitor entered a valid email address into that field.
• Check that recipient smart tags resolve to valid email addresses.
• Review conditional rules against the submitted values.
• Check junk folders and the site mail-provider configuration.
• Verify the From Email domain is accepted by the configured mail service.